Data & Privacy
This Privacy Policy explains how m99m collects, uses, stores, and protects the personal data of players and visitors across Malaysia and beyond. Your privacy is not a secondary concern — it is a core operational commitment.
Our Commitment
These six principles underpin every data decision m99m makes. The full legal details follow in the policy document below.
m99m collects personal data only for clearly defined, lawful purposes — account management, KYC compliance, fraud prevention, payment processing, and improving the platform experience. We do not collect data speculatively or sell it to third-party advertisers.
We collect only the personal data that is necessary for the stated purpose. Registration at m99m requires only the information needed to operate your account and meet our regulatory obligations — nothing beyond that is mandatory.
All personal data held by m99m is protected by industry-standard security measures including SSL/TLS encryption in transit, encryption at rest for sensitive fields, access controls, and regular security reviews. We treat a data breach as a critical incident requiring immediate response.
You have the right to access, correct, and in certain circumstances request deletion of your personal data held by m99m. You may also withdraw consent for marketing communications at any time. These rights can be exercised via live chat or the email address provided in this policy.
m99m retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable regulatory and legal obligations. Account data is typically retained for a defined period following account closure in compliance with anti-money laundering record-keeping requirements.
When m99m's data practices change materially, we will communicate those changes to registered users before they take effect. This Privacy Policy is publicly available and updated with a clear version date. You are never kept in the dark about how m99m handles your data.
Scope: This Privacy Policy applies to all personal data processed by m99m in connection with the operation of the m99m.win platform, including data collected through the website, mobile browser experience, customer support channels, and any related communications. By using m99m, you confirm that you have read and understood this policy.
m99m ("m99m", "we", "us", "our") is committed to protecting the privacy and personal data of all users of the m99m platform ("you", "your", "Player"). This Privacy Policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights you hold in relation to your data.
This policy is drafted with reference to the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards relevant to m99m's licensing jurisdiction. Where Malaysian law and international best practice diverge, we apply the higher standard of protection.
This Privacy Policy should be read alongside the m99m Terms & Conditions, which govern your contractual relationship with the platform. Capitalised terms used but not defined in this policy have the meanings given to them in the Terms & Conditions.
m99m is the data controller for personal data processed in connection with the m99m.win platform. As data controller, m99m determines the purposes and means by which your personal data is processed and is responsible for ensuring that processing is carried out in accordance with applicable data protection law.
For all data protection enquiries, requests to exercise your rights, or complaints regarding m99m's data practices, please contact us via Live Chat (available 24/7 on the platform) or by email at [email protected].
m99m collects personal data across several categories depending on the nature of your interaction with the platform:
| Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, MyKad or passport number | Registration form, KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Registration form, account updates |
| Financial Data | Bank account details, e-wallet identifiers (TnG, Boost, GrabPay), transaction history | Deposit/withdrawal processes |
| Technical Data | IP address, device type, browser type, operating system, session data | Automatic collection on platform access |
| Usage Data | Pages visited, games played, bet history, login timestamps, feature interactions | Platform activity tracking |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Customer support interactions |
| Verification Documents | Copies of government-issued ID, proof of address, source of funds documentation | KYC and AML compliance processes |
m99m does not collect sensitive personal data (such as racial or ethnic origin, religious beliefs, health information, or biometric data) except where strictly required for identity verification purposes under our regulatory obligations, and then only with your explicit consent or as permitted by applicable law.
m99m processes your personal data for the following purposes:
m99m processes your personal data on the following legal bases:
m99m uses cookies and similar tracking technologies on the m99m.win platform. These technologies help us deliver core platform functionality, remember your preferences, analyse usage patterns, and detect fraud.
Categories of cookies used by m99m:
You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core m99m platform, but some enhanced features may behave differently.
m99m does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only as necessary and subject to appropriate contractual safeguards:
All third-party data processors engaged by m99m are required to process personal data only in accordance with m99m's documented instructions and applicable data protection law.
As an online gaming platform operating under international licensing, m99m may transfer personal data to countries outside Malaysia in connection with the operation of its gaming services, payment infrastructure, or regulatory compliance processes. Where such transfers occur, m99m ensures that appropriate safeguards are in place to protect your personal data at an equivalent level to that afforded under Malaysian law and m99m's licensing obligations.
Safeguards for international transfers include data processing agreements incorporating standard contractual clauses, transfers to jurisdictions that maintain adequate data protection frameworks, and contractual obligations binding all data processors to m99m's data security standards.
m99m retains personal data for the following periods, subject to any longer retention obligations imposed by applicable law:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with m99m's data deletion procedures.
m99m implements a range of technical and organisational security measures to protect personal data against unauthorised access, loss, destruction, alteration, or disclosure. These include:
Notwithstanding the above, no security system is entirely infallible. In the event of a data breach that poses a risk to your rights and freedoms, m99m will notify affected players and relevant regulatory authorities in accordance with applicable notification obligations.
Subject to applicable law, you have the following rights in relation to personal data that m99m holds about you:
To exercise any of the above rights, please contact m99m via Live Chat or at [email protected]. m99m will respond to all valid rights requests within 30 days. We may require identity verification before processing a rights request to protect against fraudulent or unauthorised requests.
m99m may send you promotional emails, bonus notifications, and relevant gaming offers where you have opted in to receive marketing communications at the time of registration or subsequently through your account settings. Marketing consent is optional and is not a condition of your m99m account or access to any gaming product.
You may withdraw consent for marketing communications at any time by updating your communication preferences in your m99m account settings or by contacting customer support. Following opt-out, m99m will cease marketing communications within a commercially reasonable period. You will continue to receive transactional messages necessary for the administration of your account regardless of your marketing preferences.
m99m does not share your contact details with third parties for the purpose of those third parties' marketing activities.
m99m's services are strictly intended for individuals aged 21 and above. m99m does not knowingly collect personal data from persons under the age of 21. If m99m becomes aware that a minor has registered an account or provided personal data, that account will be closed immediately and any associated data deleted, subject to any overriding regulatory retention obligations.
Parents and guardians who believe that a person under their care has created an m99m account should contact m99m customer support immediately so that the account can be investigated and closed as appropriate.
The m99m platform does not contain links to external third-party websites. In the event that m99m's communications reference external resources (for example, responsible gaming support organisations), please note that m99m is not responsible for the privacy practices or content of those third-party sites. You are encouraged to review the privacy policies of any external sites you visit independently of m99m.
m99m reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform operations. Material changes — those that significantly affect how m99m processes your personal data or your rights in relation to that data — will be communicated to registered users via email or prominent notice on the platform at least 14 days before taking effect.
The "Last Updated" date at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Your continued use of m99m following the effective date of any amendment constitutes acknowledgement of the updated policy.
For any questions, concerns, or requests relating to this Privacy Policy or m99m's handling of your personal data, please contact:
If you are not satisfied with m99m's response to a privacy-related complaint, you have the right to lodge a complaint with the relevant data protection regulatory authority in your jurisdiction. Malaysian players may refer to the Department of Personal Data Protection (JPDP) for guidance on escalation procedures under the PDPA 2010.
Your Data, Protected
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